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ARTICLE 1 – Subject of the contract
With these general sales conditions, Bikes Retro sells and CUSTOMER purchases at a distance the material goods shown and offered for sale on www.bikesretro.com. The contract is concluded exclusively through the Internet, by accessing the CUSTOMER at www.bikesretro.com and by executing a purchase order according to the procedure provided by the site itself.
The customer agrees to view, before confirming their order, these general conditions of sale, in particular the pre-contractual information provided by Bikes Retro and accept them by affixing a flag in the indicated box.
In the order confirmation e-mail, the CUSTOMER will also receive the link to download and store a copy of these general sales conditions, as provided for in art. 51 paragraph 1 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
ARTICLE 2 – Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/2005
The CUSTOMER before the conclusion of the purchase agreement takes a look at the characteristics of the goods shown on the individual sheets produced when the customer chooses.
Before the conclusion of the purchase contract and prior to validating the order with “payment obligation”, the CUSTOMER is informed about:
– the total price of the goods including the taxes, with the details of the shipping costs and any other costs;
– payment methods;
– the term within which Reticks Bikes are committed to delivering the goods;
– conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these Conditions) and a form of withdrawal as set out in Annex I, Part B of Legislative Decree 21/2014;
– information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
– the existence of a legal guarantee of conformity for the goods purchased;
– after sales service and commercial guarantees provided by Bikes Retrò.
The CUSTOMER can at any time and in any case before the conclusion of the contract, learn about the Bikes Retrò information, the geographical address, telephone and fax number, e-mail address, information that is reported hereafter:
registered office Via XXV aprile 180 50019 SESTO FIORENTINO FLORENCE
ARTICLE 3 – Conclusion and Effectiveness of the Contract
The sales contract is considered to be completed by sending Retrieve Bikes to the CUSTOMER of a confirmation email of the order. The email contains the CUSTOMER data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent and the link in order to print and store the copy of the present conditions.
The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly notify Bikes Retro of any corrections.
Bikes Retro is committed to describing and presenting the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may appear. In addition, the photographs of the products presented on www.bikesretro.com are not a contractual element, as they are only representative.
Bikes Retro commits to delivering the goods within 30 days of sending the Bikes Retro of the order confirmation email to the CUSTOMER.
ARTICLE 4 – Availability of products
Availability of the products refers to the actual availability when the CUSTOMER orders. However, this availability must be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before order confirmation.
Also after sending the order confirmation email sent by Bikes Retrò, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted by deleting the unavailable product and the CLIENT will be immediately informed by email.
If the CUSTOMER requests cancellation of the order, by terminating the contract, Bikes Retro will reimburse the amount paid within 14 days from the date Bikes Retro knew of the customer’s decision to terminate the contract.
ARTICLE 5 – Payment Methods
Any payment by the CUSTOMER can only be done by bank transfer, using Paypal payment method.
ARTICLE 6 – Prices
All sales prices of products listed on www.bikesretro.com are expressed in Euros and include VAT, and where applicable, the Raee contribution.
Shipping costs are not included in the purchase price, but are indicated and calculated at the time of the purchase process before the payment is made.
CUSTOMER accepts the option of Bikes Retro to modify its prices at any time but the goods will be invoiced based on the prices indicated on the site at the time of order creation and indicated in the confirmation email sent by Bikes Retro to CUSTOMER.
In the event of computer, manual, technical, or any other mistake that may entail a substantial change, not foreseen by Retro Bikes, of the sale price to the public, which makes it exorbitant or plainly irresistible, the purchase order will be considered invalid and canceled and the amount paid by the CLIENT will be refunded within 14 days. from the day of annulment.
ARTICLE 7 – Right of withdrawal
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason within 14 days from the date of receipt of the products.
The CUSTOMER intending to exercise the right of withdrawal must notify Bikes Retrò through an express statement which can be transmitted by registered mail. to send to:
legal headquarters Via XXV aprile 180 50019 SESTO FIORENTINO FLORENCE
CUSTOMER may also exercise the right of withdrawal by sending any explicit statement containing the decision to withdraw from the contract or alternatively forward the type of withdrawal form set out in Annex I, Part B, Legislative Decree 21/2014 (not mandatory) whose text is as follows:
In the event of exercise of the right of withdrawal, the CUSTOMER is required to return the goods within 14 days of the date on which he has informed Retro Bikes of his intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods will be returned to Bikes Retrò legal headquarters Via XXV aprile 180 50019 SESTO FIORENTINO FLORENCE.
The direct costs of returning the products are to be borne by the CUSTOMER.
The goods must be returned in full, in the original packaging, complete in all parts and complete with the attached tax documentation. Subject to the discretion of the above, Bikes Retrò will repay the amount of the items subject to the withdrawal within a maximum of 14 days, including any shipping costs.
As foreseen by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Bikes Retro may suspend the repayment until the receipt of the goods or until the CUSTOMER has demonstrated that he has returned the goods to Bikes Retò.
Retro Bikes will make a refund using the same payment method chosen by the CUSTOMER during the purchase. In the case of payment made by wire transfer, and if the CUSTOMER intends to exercise its right of withdrawal, it will have to provide Bikes Retrò with the IBAN, SWIFT and BIC coordinates necessary for the repayment of Bikes Retrò.
In the case of a withdrawal for the purchase made with gift card and good faith, the amount will be returned to the CUSTOMER with a purchase voucher identified with a promotional code that will be sent to the CUSTOMER’s email address or in case of withdrawal exercised by a point of sale, the amount will be returned with the purchase voucher delivered to the CLIENT.
The purchase voucher will be valid for 2 years and may be used by the CUSTOMER for subsequent purchases in a single solution.
ARTICLE 8 – Legal Compliance Guarantee
In the event of receipt of goods that are not in conformity with the order or defective, the CUSTOMER is entitled to repair without the expense of the product’s conformity by repairing or replacing the product. CUSTOMER can exercise this right if the defect occurs within two years from the delivery of the goods and denies the defect to Retro Bikes within two months of the discovery.
Subsequently, the customer must proceed with the creation of a Returned Practice as well as the right of withdrawal.
ARTICLE 9 – Delivery Methods
The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of order within and not more than 30 days. from the date of receipt by the CUSTOMER of the confirmation e-mail order sent by Retro Bikes.
For every order made at www.bikesretro.com, Retro Bikes issues invoice of the shipped product. The invoice will contain the information provided by the CUSTOMER during the purchase procedure. After the invoice is issued, you will not be able to make any changes to the data shown in the invoice.
ARTICLE 10 – Liability
Retro Bikes assumes no liability for any disavowal due to force majeure or accident, even if they are affected by malfunctions and disruptions to the Internet, in the event that they fail to execute the order within the terms of the contract.
ARTICLE 11 – Access to the site
The CUSTOMER has the right to access the site for consultation and purchase. No other use, in particular commercial, of the site or its contents, is permitted. The integrity of the site’s elements, whether sound or visual, and the related technology remain the property of Retro Bikes and are protected by intellectual property law.
ARTICLE 12 – Integrity
These General Terms and Conditions of Sale are made up of all the clauses that form them. If one or more of the provisions of these General Terms and Conditions of Sale are considered invalid or declared in accordance with the law, regulation or decision of a court having jurisdiction, the other provisions will continue to be fully effective and effective.
ARTICLE 13 – Applicable Law and Jurisdiction
These General Conditions of Sale are subject to Italian law.
Any dispute that does not find a friendly solution will be subject to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER when located in the territory of the State.
In any case, it may be possible to use the mediation procedures provided for in Legislative Decree 28/2010 for resolving any disputes arising out of the interpretation and execution of these terms of sale by accessing the following website: https: // webgate.ec.europa.eu/odr.